Sleep Expert | Uncapped Commissions & Growth Path

Mattress Firm, Inc.; Kendleton (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Get paid on-demand

Employee discounts on mattresses

Job summary

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as trusted sleep authorities. You will help customers find the right mattress, using digital tools and an omnichannel approach to create a customer-centric environment.

You will drive sales, maintain relationships pre- and post-purchase, and stay informed about competitors. The role emphasizes product knowledge, strong communication, and team collaboration in a fast-paced retail setting.

Qualifications

• Demonstrate strong sales performance and customer focus.
• Explain product features and help customers choose the right mattress.
• Communicate effectively to assist customers throughout the buying journey.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Monitor competition and advertise services offered by competitors.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Sales skills

Customer service

Product knowledge

Job description

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as trusted sleep authorities. You will help customers find the right mattress, using digital tools and an omnichannel approach to create a customer-centric environment.

You will drive sales, maintain relationships pre- and post-purchase, and stay informed about competitors. The role emphasizes product knowledge, strong communication, and team collaboration in a fast-paced retail setting.