Sleep Expert: Uncapped Commissions & Career Growth

Mattress Firm, Inc.; Asa (KY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Mental health resources

Get paid on-demand

Base pay or uncapped commission

Employee discounts on sleep products

Job summary

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best products for better sleep. You will leverage digital tools and sell through an omnichannel approach, creating a customer-centric environment.

Responsibilities include mastering product knowledge, driving sales KPIs, maintaining post-purchase relationships, monitoring competition, and using social media to boost brand awareness.

Qualifications

• Customer service experience preferred
• Ability to lift 50+ pounds
• Excellent communication and interpersonal skills

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best products for better sleep. You will leverage digital tools and sell through an omnichannel approach, creating a customer-centric environment.

Responsibilities include mastering product knowledge, driving sales KPIs, maintaining post-purchase relationships, monitoring competition, and using social media to boost brand awareness.