Sleep Expert: Uncapped Commission & Growth

Mattress Firm Inc.; Chehalis (WA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority. You will guide customers to the right mattresses, explain product benefits, and use digital tools to support omnichannel shopping.

You will build lasting customer relationships, drive sales performance, and maintain knowledge of competing offerings while adhering to company values and delivering an exceptional shopping environment.

Qualifications

• Provide technical and product knowledge information to customers.
• Drive individual sales performance and KPIs.
• Maintain customer relationships during and after purchase.

Responsibilities

• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Mattress Firm is seeking Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority. You will guide customers to the right mattresses, explain product benefits, and use digital tools to support omnichannel shopping.

You will build lasting customer relationships, drive sales performance, and maintain knowledge of competing offerings while adhering to company values and delivering an exceptional shopping environment.