Sleep Expert: Uncapped Commissions & Growth

Mattress Firm Inc.; Illinois; On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision plans

Employee discounts

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and guiding customers to the best sleep solutions.

You will drive sales through Mattress Firm programs, use digital tools, and support a seamless omnichannel experience, ensuring customers feel understood and valued. You will build lasting relationships, share product knowledge, monitor competition, and participate in social media efforts to boost brand awareness.

Qualifications

• Customer-focused sales experience preferred.
• Ability to explain product features and benefits effectively.
• Comfort with using digital tools to support sales.

Responsibilities

• Elevate in-store experiences by acting as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools.
• Support seamless omnichannel experience and center customer needs.
• Build strong customer relationships and provide product knowledge.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships post-purchase and assist with delivery reminders.
• Stay aware of competitor offerings and market activity.
• Leverage social media to boost brand awareness and sales.
• Assist with physical tasks (lift 50+ pounds) as needed.

Skills

Customer service

Sales

Communication

Job description

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and guiding customers to the best sleep solutions.

You will drive sales through Mattress Firm programs, use digital tools, and support a seamless omnichannel experience, ensuring customers feel understood and valued. You will build lasting relationships, share product knowledge, monitor competition, and participate in social media efforts to boost brand awareness.