Sleep Expert: In-Store, Uncapped Commissions & Growth

Mattress Firm; Irving (TX); On-site; USD 71,000 - 81,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

On-the-job training

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority. You’ll help customers find the right mattress, use digital tools for omnichannel support, and create an engaging shopping environment centered on the customer.

You will build relationships, communicate product information, and drive sales while aligning with company initiatives. This role requires physical activity and a bias toward delivering exceptional service.

Qualifications

• Demonstrated ability to provide exceptional customer service.
• Strong sales mindset with focus on meeting and exceeding KPIs.
• Knowledge of mattresses and sleep products to advise customers.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

KPIs

Tools

CRM software

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority. You’ll help customers find the right mattress, use digital tools for omnichannel support, and create an engaging shopping environment centered on the customer.

You will build relationships, communicate product information, and drive sales while aligning with company initiatives. This role requires physical activity and a bias toward delivering exceptional service.