Sleep Expert: Uncapped Commissions & Career Growth

Mattress Firm, Inc.; Mayfield Heights (OH); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Uncapped commissions

Employee discounts on mattresses and用品

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress and accessories. You will use digital tools to support omnichannel selling and build relationships that drive repeat business.

The role emphasizes product knowledge, strong customer service, and the ability to lift 50+ pounds while meeting sales KPIs. Competitive pay with uncapped commissions and strong benefits are offered.

Qualifications

• Customer service experience preferred.
• Ability to lift 50+ pounds.
• Strong product knowledge and communication skills.

Responsibilities

• Cultivate relationships with customers to place them at the center of the shopping experience.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive sales performance and KPIs while upholding company values and initiatives.
• Maintain relationships with customers during and after purchase (delivery reminders, issue resolution, etc.).
• Maintain awareness of competitors’ offerings and promotions.
• Leverage social media to boost brand awareness and sales.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress and accessories. You will use digital tools to support omnichannel selling and build relationships that drive repeat business.

The role emphasizes product knowledge, strong customer service, and the ability to lift 50+ pounds while meeting sales KPIs. Competitive pay with uncapped commissions and strong benefits are offered.