Sleep Expert: Uncapped Commissions + 401(k) Match

Mattress Firm; Indianapolis (IN); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts on products

Job summary

Mattress Firm is seeking a Sleep Expert to help customers find the perfect mattress and improve their sleep experience in-store. You will build strong relationships, provide product knowledge, and drive personal sales performance in a fast-paced retail environment.

This role emphasizes customer service, team collaboration, and achieving KPIs, with opportunities for bonuses and a 401(k) match. Physical requirements include lifting up to 50 pounds.

Qualifications

• Customer-facing retail experience preferred.
• Ability to lift 50+ pounds.
• Strong communication and interpersonal skills.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Skills

Customer service

Upselling

Communication

Tools

POS systems

Job description

Mattress Firm is seeking a Sleep Expert to help customers find the perfect mattress and improve their sleep experience in-store. You will build strong relationships, provide product knowledge, and drive personal sales performance in a fast-paced retail environment.

This role emphasizes customer service, team collaboration, and achieving KPIs, with opportunities for bonuses and a 401(k) match. Physical requirements include lifting up to 50 pounds.