Sleep Expert - Uncapped Commissions & 401(k) Match

Mattress Firm Inc.; Farragut (TN); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical/dental/vision plans

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right products. You will leverage digital tools to support a seamless omnichannel experience and build lasting relationships.

You will drive personal sales performance and KPIs, share product knowledge, and provide exceptional service from visit through delivery. The role requires physical ability to lift 50+ pounds and a commitment to inclusive,

Qualifications

• Must have legal authorization to work in the United States.

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right products. You will leverage digital tools to support a seamless omnichannel experience and build lasting relationships.

You will drive personal sales performance and KPIs, share product knowledge, and provide exceptional service from visit through delivery. The role requires physical ability to lift 50+ pounds and a commitment to inclusive,