Sleep Expert - Uncapped Commission & Sleep Guidance

Mattress Firm Inc.; Everett (MA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

401(k) matching

Health resources

Medical/Dental/Vision plans

Uncapped commissions

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and providing best-in-class products. You will guide customers to the perfect mattress and accessories while supporting a seamless omnichannel experience.

The role emphasizes driving sales performance with uncapped commissions and 401(k) matching, plus comprehensive benefits. Lifting up to 50+ pounds is required and a strong focus on customer satisfaction is essential.

Qualifications

• Strong customer service and communication skills.
• Proven ability to meet or exceed sales KPIs.
• Knowledgeable about mattresses and sleep products.

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority.
• Help customers find the right mattress and related products.
• Drive sales performance and KPIs with uncapped commissions where applicable.
• Maintain relationships with customers before and after purchase, including delivery reminders.

Skills

Customer service

Sales skills

Product knowledge

Omnichannel experience

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and providing best-in-class products. You will guide customers to the perfect mattress and accessories while supporting a seamless omnichannel experience.

The role emphasizes driving sales performance with uncapped commissions and 401(k) matching, plus comprehensive benefits. Lifting up to 50+ pounds is required and a strong focus on customer satisfaction is essential.