Sleep Expert: Uncapped Commission & Customer Impact

Mattress Firm; Suffolk (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Mental health resources

Medical, dental, prescription, and VIS

Get paid on-demand

Base pay or uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking an in-store Sleep Expert to help customers find their dream mattress and deliver an exceptional shopping experience. You will act as a trusted sleep authority, provide product knowledge, and guide customers through the sales process with the support of digital tools to ensure a seamless omnichannel experience.

Join a team focused on customer service, with uncapped commissions and a 401(k) match.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking an in-store Sleep Expert to help customers find their dream mattress and deliver an exceptional shopping experience. You will act as a trusted sleep authority, provide product knowledge, and guide customers through the sales process with the support of digital tools to ensure a seamless omnichannel experience.

Join a team focused on customer service, with uncapped commissions and a 401(k) match.