Sleep Expert - Sales: Uncapped Commissions & Growth

Mattress Firm Inc.; Houston (TX); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and eye

Get paid on-demand

Employee discounts on Mattress Firm

Job summary

Mattress Firm in Houston is seeking a Sleep Expert to enhance the in-store experience and help customers find the right mattress for better sleep. You will use product knowledge and digital tools to guide customers, drive sales, and meet KPIs while representing the brand and values.

You will build lasting relationships, manage post-purchase follow-ups, stay aware of competitor offers, and participate in omnichannel efforts to create a seamless shopping experience.

Responsibilities

• Elevate in-store experience as a trusted sleep authority and offer best-in-class products.
• Create an environment where the customer is the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase (resolve issues, send delivery reminders).
• Maintain awareness of competition and competitor offers.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Tools

digital tools

Job description

Mattress Firm in Houston is seeking a Sleep Expert to enhance the in-store experience and help customers find the right mattress for better sleep. You will use product knowledge and digital tools to guide customers, drive sales, and meet KPIs while representing the brand and values.

You will build lasting relationships, manage post-purchase follow-ups, stay aware of competitor offers, and participate in omnichannel efforts to create a seamless shopping experience.