Sleep Expert & Mattress Guide — Uncapped Commissions

Mattress Firm; Cincinnati (OH); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Uncapped commissions

401(k) match

Employee discounts on sleep products

Job summary

Mattress Firm is seeking Sleep Experts to elevate the in-store experience by acting as sleep authorities and product specialists. You will drive sales using digital tools and support a seamless omnichannel customer journey, with uncapped commissions and a 401(k) match as part of the benefits.

The role emphasizes building relationships, providing product expertise, and delivering an exceptional customer experience in a fast-paced retail environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to learn product knowledge and use digital selling tools.
• Ability to lift 50+ pounds and work in a retail environment.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Product knowledge

Sales skills

Relationship building

Competitive awareness

Social media

Physical strength

Job description

Mattress Firm is seeking Sleep Experts to elevate the in-store experience by acting as sleep authorities and product specialists. You will drive sales using digital tools and support a seamless omnichannel customer journey, with uncapped commissions and a 401(k) match as part of the benefits.

The role emphasizes building relationships, providing product expertise, and delivering an exceptional customer experience in a fast-paced retail environment.