Sleep Expert: Uncapped Commissions & Sleep Authority

Mattress Firm; Town of Charlotte (NY); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts on sleep products

Mental health resources

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience, acting as a trusted sleep authority and guiding customers to the right mattress with expert product knowledge. You’ll help create a compelling omnichannel environment that puts the customer at the center.

This role offers uncapped commissions, a 401(k) match, and opportunities for growth, with emphasis on building lasting relationships, meeting KPIs, and delivering outstanding service in a fast-paced retail setting.

Qualifications

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer relationships

Sales performance

Product knowledge

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience, acting as a trusted sleep authority and guiding customers to the right mattress with expert product knowledge. You’ll help create a compelling omnichannel environment that puts the customer at the center.

This role offers uncapped commissions, a 401(k) match, and opportunities for growth, with emphasis on building lasting relationships, meeting KPIs, and delivering outstanding service in a fast-paced retail setting.