Sleep Expert & Mattress Advisor (Uncapped Commission)

Mattress Firm; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Mental health resources

Get paid on-demand

Employee discounts on Mattress Firm

Job summary

Mattress Firm Sleep Experts are at the heart of the in-store experience, helping customers find the right mattress and achieve better sleep. Join our team to provide expert product knowledge, build lasting customer relationships, and drive sales in a dynamic retail environment with uncapped commissions and a 401(k) match.

You will support customers across a region, delivering exceptional service, utilizing product expertise, and collaborating with store leadership to meet KPIs and company

Qualifications

• Create an environment where the customer is the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive sales performance and KPIs while upholding company values and initiatives.
• Maintain relationships during and after purchase (resolve issues, send delivery reminders).
• Remain aware of competitors’ ads and services to adjust in-store offerings.
• Leverage social media to positively impact brand awareness and increase sales.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer relationships

Product knowledge

Sales performance

Customer service

Competitive awareness

Social media for brand awareness

Lifting 50+ pounds

Job description

Mattress Firm Sleep Experts are at the heart of the in-store experience, helping customers find the right mattress and achieve better sleep. Join our team to provide expert product knowledge, build lasting customer relationships, and drive sales in a dynamic retail environment with uncapped commissions and a 401(k) match.

You will support customers across a region, delivering exceptional service, utilizing product expertise, and collaborating with store leadership to meet KPIs and company