Sleep Expert — In-Store Sales Pro with Uncapped Commissions

Mattress Firm; Frisco (TX); On-site; USD 51,000 - 61,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts on sleep products

Job summary

Mattress Firm is hiring a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress. You will use digital tools and support a seamless omnichannel experience to engage shoppers.

You will build relationships, share product knowledge, and drive sales while aligning with company values. Expect to assist customers pre- and post-purchase and participate in a dynamic retail environment with opportunities for growth.

Qualifications

• Strong customer relationships and service orientation.
• Knowledgeable about products to advise customers effectively.
• Ability to drive sales while maintaining brand standards.

Responsibilities

• Create an environment where the customer is center of the experience.
• Provide product knowledge information to customers as a subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships with customers post-purchase (delivery reminders, issue resolution).
• Monitor competitive offerings and advertising.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Relationship building

Sales performance

Product knowledge

Tools

Digital tools

Job description

Mattress Firm is hiring a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress. You will use digital tools and support a seamless omnichannel experience to engage shoppers.

You will build relationships, share product knowledge, and drive sales while aligning with company values. Expect to assist customers pre- and post-purchase and participate in a dynamic retail environment with opportunities for growth.