Sleep Expert — High-Earning, Customer-Focused Sales

Mattress Firm Inc.; Capitola (CA); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to their ideal mattress. You will apply product knowledge, participate in selling programs, and support a seamless omnichannel approach to create a customer-centered environment.

The role emphasizes driving sales, maintaining relationships, and staying aware of promotions while contributing to company initiatives.

Qualifications

• Strong customer service and sales skills.
• Ability to explain product features and benefits.
• Willingness to lift 50+ pounds and work in-store environment.
• Excellent communication and relationship-building.

Responsibilities

• Elevate in-store experience and act as sleep authority for customers.
• Drive individual sales performance and KPIs while leveraging digital tools.
• Maintain customer relationships during and after purchase (delivery reminders, etc.).
• Stay aware of competitors and promotions to inform customers.

Skills

Customer service

Sales skills

Product knowledge

Communication

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to their ideal mattress. You will apply product knowledge, participate in selling programs, and support a seamless omnichannel approach to create a customer-centered environment.

The role emphasizes driving sales, maintaining relationships, and staying aware of promotions while contributing to company initiatives.