Sleep Expert: High-Earning, Customer-First Mattress Guide

Mattress Firm Inc.; Cary Woods (AL); On-site; USD 30,000 - 70,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm seeks a Sleep Expert to enhance the in-store experience by serving as a trusted sleep authority. You will help customers find the right mattress and use digital tools to support omnichannel selling while building lasting relationships.

The role emphasizes product knowledge, customer service excellence, and achieving sales KPIs in a dynamic retail environment with uncapped commissions and benefits.

Qualifications

• Strong customer service mindset with ability to guide customers.
• Ability to learn product knowledge and convey it clearly.
• Track record of achieving sales KPIs and targets.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority.
• Provide technical and product knowledge to customers.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain relationships with customers before and after purchase and handle issues.

Skills

Customer service

Communication

Sales proficiency

Job description

Mattress Firm seeks a Sleep Expert to enhance the in-store experience by serving as a trusted sleep authority. You will help customers find the right mattress and use digital tools to support omnichannel selling while building lasting relationships.

The role emphasizes product knowledge, customer service excellence, and achieving sales KPIs in a dynamic retail environment with uncapped commissions and benefits.