Sleep Expert – High-Earning, Customer-First Sales

Mattress Firm, Inc.; Simonton (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

401(k) with employer matching

Get paid on-demand

Employee discounts on sleep products

Mental health and life resources

Medical, dental, prescription, and eye

Job summary

Mattress Firm, Inc. is seeking Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress. You will use digital tools to support omnichannel selling and create an engaging shopping environment that puts the customer first.

The role emphasizes strong product knowledge, relationship-building, and delivering exceptional service to meet individual sleep needs. uncapped commissions and 401(k) match offered.

Qualifications

• Retail sales experience preferred.
• Able to lift 50+ pounds and assist customers in-store.
• Strong customer service and relationship-building skills.
• Comfort with using digital tools for sales and product information.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Monitor competitors and advertising to inform customers and sales decisions.
• Leverage social media to boost brand awareness and sales.

Skills

Customer service

Sales

Product knowledge

Relationship building

Communication

Omnichannel awareness

Job description

Mattress Firm, Inc. is seeking Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress. You will use digital tools to support omnichannel selling and create an engaging shopping environment that puts the customer first.

The role emphasizes strong product knowledge, relationship-building, and delivering exceptional service to meet individual sleep needs. uncapped commissions and 401(k) match offered.