Sleep Expert — High-Eearning Mattress Guide

Mattress Firm; Worcester (MA); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Career growth

Employer 401k match

Mental health resources

Medical coverage

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will use digital tools and support a seamless omnichannel experience centered on the customer.

You will build relationships, share product knowledge, drive sales performance and KPIs, and maintain post-purchase relationships while staying aware of competitive offerings.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will use digital tools and support a seamless omnichannel experience centered on the customer.

You will build relationships, share product knowledge, drive sales performance and KPIs, and maintain post-purchase relationships while staying aware of competitive offerings.