Sleep Expert & Dream Mattress Advisor

Mattress Firm; Boynton Beach (FL); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts on sleep products

Job summary

Mattress Firm in the United States is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress.

You'll use digital tools, participate in omnichannel initiatives, and focus on building relationships, delivering product knowledge, and meeting sales KPIs while embodying our values. Roles involve physical tasks and teamwork in a retail setting.

Qualifications

• Experience in retail sales or customer service.
• Ability to learn product specifications and communicate clearly.
• Comfort with achieving sales KPIs.

Responsibilities

• Create an environment where the customer is at the center and build strong relationships.
• Provide technical and product knowledge information to customers as a sleep expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships after purchase and assist with delivery reminders.
• Monitor competition and leverage social media to boost brand awareness.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Retail experience

Job description

Mattress Firm in the United States is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress.

You'll use digital tools, participate in omnichannel initiatives, and focus on building relationships, delivering product knowledge, and meeting sales KPIs while embodying our values. Roles involve physical tasks and teamwork in a retail setting.