Sleep Center Lead: Elite Sales & Guest Experience

Living Spaces Furniture; Monrovia (CA); In loco; USD 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical (full-time only)

Dental (full-time only)

Vision (full-time only)

401(k) with Company match (full and半)

Vacation (full-time only)

Paid Sick Leave (full-time)

Flex or Health Spending Account (full‑

Employee Assistance Program (full‑time

Holiday pay (full-time)

Life insurance (full-time)

Descrizione del lavoro

Living Spaces in Monrovia, CA, is seeking a Sleep Center Lead who blends sales expertise with leadership responsibilities. You will drive guest engagement, train and coach teammates, and manage more complex transactions such as returns and exchanges while upholding KPI standards.

Core duties include advising guests on sleep solutions and ensuring Sleep Center readiness, with a focus on achieving sales per hour and delivering a positive guest experience.

Competenze

• High School Diploma or GED equivalent required.
• Minimum 2 years of retail experience in a direct customer interactive environment.
• Equivalent combination of education and experience will be considered.
• Experience with Microsoft Office programs.

Mansioni

• Execute and drive proficiency in the Living Spaces Guest Engagement Model and meet sales per hour targets.
• Provide product knowledge and recommendations by assessing guest needs.
• Present a complete sleep solution including mattress, base, pillow, protector, and sheets.
• Ensure Sleep Center readiness by following the daily task list and style guides.
• Handle guest email follow-up and CRM tickets for Sleep Center guests.
• Assist Store Leadership with escalations, returns, exchanges, and discounts per SOP.
• Open and close the Vault with proper documentation within timeframes.
• Ensure all team members complete required training and demonstrate company expectations.
• Analyze data on sleep sales and add-on sales to adjust focus.
• Lead Sleep Center initiatives and foster a positive store culture as a servant leader.

Conoscenze

Customer service

Sales

Leadership

Formazione

High School Diploma or GED equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Living Spaces in Monrovia, CA, is seeking a Sleep Center Lead who blends sales expertise with leadership responsibilities. You will drive guest engagement, train and coach teammates, and manage more complex transactions such as returns and exchanges while upholding KPI standards.

Core duties include advising guests on sleep solutions and ensuring Sleep Center readiness, with a focus on achieving sales per hour and delivering a positive guest experience.