Sleep Center Lead & Sales Coach

Living Spaces Furniture; San Leandro (CA); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Vacation

Paid Sick Leave

Flexible Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces is seeking a Sleep Center Lead in California to blend sales expertise with leadership responsibilities. You will train and coach team members, drive guest engagement, and manage sleep-related product recommendations while meeting KPI targets.

The role emphasizes supervision of daily tasks, adherence to SOPs, and supporting complex transactions such as returns and exchanges in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of retail experience in a direct customer interactive environment.

Responsibilities

• Execute and drive proficiency in the Living Spaces Guest Engagement Model to meet or exceed sales per hour.
• Provide product knowledge and recommendations through rest tests and sleep needs assessments.
• Present sleep solutions including mattress, base, pillow, protector, and sheets.
• Ensure Sleep Center is ready per SOP and style guides.
• Handle guest email follow-up and resolve CRM tickets for Sleep Center guests.
• Assist Store Leadership with escalations, returns, exchanges, and SOP-based discounts.
• Open and close the Vault per SOP with proper documentation.

Skills

Retail experience

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Living Spaces is seeking a Sleep Center Lead in California to blend sales expertise with leadership responsibilities. You will train and coach team members, drive guest engagement, and manage sleep-related product recommendations while meeting KPI targets.

The role emphasizes supervision of daily tasks, adherence to SOPs, and supporting complex transactions such as returns and exchanges in a fast-paced retail environment.