Sleep Center Lead & Sales Coach

Living Spaces Furniture; Redondo Beach (CA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with Company match

Vacation

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture is seeking a Sleep Center Lead to blend sales expertise with leadership responsibilities. You will drive guest engagement, advise on sleep solutions, and coach team members to hit Sales Per Hour targets while handling returns and exchanges per SOP.

The role emphasizes training, knowledge sharing, and a Servant Leader approach to enhance guest and team experiences in a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of retail experience in a direct customer interactive environment.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Execute and drive proficiency in the Living Spaces Guest Engagement Model by connecting behaviors to expected sales outcomes and meeting or exceeding Sales Per Hour thresholds.
• Provide relevant advice, product knowledge, and product recommendations by conducting rest tests and assessing guest sleep needs.
• Present a complete sleep solution aligned to guest needs, including mattress, base, pillow, protector, and sheets.
• Ensure the Sleep Center is “Grand Opening” ready by completing the daily task list and adhering to established style guides.
• Perform all guest email follow-up and resolve CRM follow-up tickets for Sleep Center guests.
• Assist Store Leadership in resolving guest escalations, returns, exchanges, and discounts per SOP.

Skills

Retail experience

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Living Spaces Furniture is seeking a Sleep Center Lead to blend sales expertise with leadership responsibilities. You will drive guest engagement, advise on sleep solutions, and coach team members to hit Sales Per Hour targets while handling returns and exchanges per SOP.

The role emphasizes training, knowledge sharing, and a Servant Leader approach to enhance guest and team experiences in a dynamic retail environment.