Enrollment Systems & Engagement Specialist (HEOa) - 400535 (Reopened)

The City University of New York; New York (NY); On-site; USD 64,000 - 98,000; Full time

Benefits offered by this job

Health plans

Retirement benefits

Tuition waivers

Paid time off

Job summary

Kingsborough Community College, part of The City University of New York, seeks an Enrollment Systems and Engagement Specialist to optimize Slate CRM for enrollment, onboarding, and retention. You will align business processes with system capabilities across Admissions, IT, Institutional Research, and Student Affairs.

Reporting to the Director of Admissions, you will manage configurations, develop reports, and train end users while ensuring data integrity and system performance.

Qualifications

• Bachelor's Degree and four years' related experience required.
• Experience with Slate CRM preferred and strong analytical skills.
• Proficiency in SQL, reporting tools, HTML/CSS, and data integrity.

Responsibilities

• Administer and maintain the Slate CRM environment, including user roles, permissions, and system configurations
• Create and manage forms, queries, workflows, portals, events, communications, and automation processes
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions
• Recommend system and business processes improvements
• Develop and maintain documentation, training materials, and user guides
• Provide training and support to end users
• Ensure data integrity and monitor system performance
• Support integrations with CUNYfirst and third-party platforms
• Develop reports and dashboards to support enrollment strategy
• Serve as liaison with vendors including Technolutions and CRM consultants
• Stay current with CRM and enrollment technology trends
• Perform related duties as assigned

Skills

Slate CRM

SQL

Reporting tools

HTML & CSS

Communication

Collaboration

Education

Bachelor's Degree

Tools

Slate CRM

SQL

Reporting tools

HTML

CSS

Job description

Position Details

Kingsborough Community College (KCC), a campus within the City University of New York (CUNY), seeks an Enrollment Systems and Engagement Specialist to support and advance the College's use of the Slate Customer Relationship Management (CRM) system in support of enrollment management, student engagement, and institutional effectiveness.

Reporting to the Director of Admissions, the Enrollment Systems and Engagement Specialist serves as a functional and technical expert for Slate CRM, ensuring that the system is effectively configured, maintained, and optimized to support recruitment, admissions, onboarding, and retention efforts. The role works collaboratively with Enrollment Management, Information Technology, Institutional Research, Academic Affairs, and Student Affairs to align business processes with system capabilities and institutional goals.

Key Responsibilities

• Administer and maintain the Slate CRM environment, including user roles, permissions, and system configurations


• Create and manage forms, queries, workflows, portals, events, communications, and automation processes


• Collaborate with stakeholders to gather business requirements and translate them into technical solutions


• Recommend system and business processes improvements


• Develop and maintain documentation, training materials, and user guides


• Provide training and support to end users


• Ensure data integrity and monitor system performance


• Support integrations with CUNYfirst and third-party platforms


• Develop reports and dashboards to support enrollment strategy


• Serve as liaison with vendors including Technolutions and CRM consultants


• Stay current with CRM and enrollment technology trends


• Perform related duties as assigned

Qualifications

Bachelor's Degree and four years' related experience required.

Preferred Qualifications

• Experience in higher education, particularly in enrollment management or admissions


• Demonstrated experience with Slate CRM


• Strong technical and analytical skills


• Experience with SQL and reporting tools


• Knowledge of HTML, CSS, and related technologies


• Strong communication and collaboration skills

Cuny Title Overview

Administers enrollment processes and related functions.

• Collaborates with management team in the development of admission and enrollment goals, strategies, and initiatives; participates in planning enrollment events.


• Analyzes and interprets quantitative and qualitative student enrollment data to prepare reports for management.


• Recommends and implements improvements to existing technical systems and office operations.


• Serves as resource reference to interpret and comply with University and College enrollment policies.


• Prepares and reviews student communication materials.


• May coordinate aspects of student entry from point of allocation to include orientation, advisement, and collection of admitted student documents.


• May supervise office operations and/or department budget


• Performs related duties as assigned.

Job Title Name

Enrollment Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

Compensation And Benefits

$63,995- $98,231

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

Closing Date

November 19, 2026 with review of resumes to begin November 2, 2026

Job Search Category

CUNY Job Posting: Managerial/Professional

Equal Employment Opportunity

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

33008

Location

Kingsborough Community College