Senior Slate CRM Specialist - Admissions & Enrollment

001 University of Rochester; United States; On-site; USD 87,000 - 130,000; Full time

Job summary

The University of Rochester seeks a CRM specialist to lead Slate CRM development and system administration within the Office of College Enrollment. You will enhance admissions, recruitment, and enrollment workflows, build portals, dashboards, and reports, and ensure data governance and security across Slate integrations.

Collaborate with admissions, enrollment, and campus stakeholders to translate business needs into scalable CRM solutions, automate processes, and train staff for ongoing success.

Qualifications

• High School diploma with 4 years related experience required.
• Bachelor's degree preferred.
• Experience in higher education or healthcare field preferred.
• Supervisory experience preferred.
• Experience with interface, networking, design, and relational database technologies preferred.

Responsibilities

• Lead development and ongoing improvement of Slate applications, forms, workflows, portals, dashboards, and user experiences that support admissions, recruitment, and enrollment goals.
• Coordinate data exchanges, imports, exports, and integrations between Slate and institutional systems in collaboration with Central IT and other technical partners to support accurate and effective business processes.
• Configure and maintain Slate functionality that supports institutional processes, including fields, rules, workflows, datasets, and other CRM features.
• Develop and maintain Slate resources, including templates, queries, reports, dashboards, and communications that help stakeholders effectively manage admissions and recruitment operations.
• Support data governance and retention practices that promote data accuracy, appropriate stewardship, compliance, and effective use of CRM information.
• Evaluate business processes and user needs, identify opportunities for improvement, and implement Slate enhancements that increase efficiency, usability, and effectiveness.
• Partner with enrollment, admissions, and campus stakeholders to gather business requirements and translate operational needs into CRM solutions.
• Serve as a subject matter expert for Slate functionality, best practices, and process optimization.
• Lead or support project management activities related to CRM enhancements, implementations, and operational initiatives.
• Analyze existing business processes and recommend improvements through automation, workflow redesign, and system enhancements.
• Coordinate testing, documentation, training, and change management activities for new functionality and system updates.
• Collaborate with campus partners to ensure successful deployment of integrations, workflows, and operational processes.
• Establish and maintain business requirements for data exchanges between Slate and institutional systems, partnering with Central IT and other technical teams to support accurate and consistent data flow.
• Support data governance, validation, and quality practices that promote data accuracy, consistency, and reliable reporting for admissions and enrollment operations.
• Develop and maintain Slate business rules, workflows, and supporting documentation that ensure processes are clearly defined, consistent, and aligned with institutional needs.
• Coordinate testing and validation of data processes, integrations, and Slate updates to ensure changes support business requirements and operational needs.
• Serve as the functional lead for the development and ongoing improvement of Slate portals supporting recruitment, admissions, enrollment, and student engagement.
• Develop user-centered portal experiences that align with institutional branding, communications, and operational goals.
• Manage portal navigation, forms, and other functionalities to provide clear, accessible, and effective experiences for prospective students and other audiences.
• Coordinate portal testing, quality assurance, and enhancements with campus partners to ensure consistent and reliable user experience.
• Ensure Slate portals meet institutional accessibility, usability, data governance, and security standards in collaboration with appropriate campus partners.
• Monitor, prioritize, troubleshoot, and resolve service tickets related to Slate functionality, workflows, applications, portals, reporting, and integrations.
• Provide timely technical and functional support to end users by diagnosing issues, recommending solutions, and implementing system enhancements where appropriate.
• Collaborate with stakeholders and technical teams to document issues, communicate resolution timelines, and ensure successful completion of support requests.
• Identify trends in support requests and recommend process improvements, automation opportunities, or system optimizations to improve user experience and operational efficiency.

Skills

Slate CRM

CRM administration

Data governance

Business analysis

Project coordination

Communication

Education

High School diploma

Bachelor's degree preferred

Tools

Slate

Shibboleth

LDAP

Active Directory

Job description

The University of Rochester seeks a CRM specialist to lead Slate CRM development and system administration within the Office of College Enrollment. You will enhance admissions, recruitment, and enrollment workflows, build portals, dashboards, and reports, and ensure data governance and security across Slate integrations.

Collaborate with admissions, enrollment, and campus stakeholders to translate business needs into scalable CRM solutions, automate processes, and train staff for ongoing success.