Skincare Sales & Guest Experience Specialist

Namely; Washington (District of Columbia); On-site; USD 23,419 - 30,307; Part time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Training and growth opportunities

Job summary

Heyday in Washington, DC is seeking a front-line team member to deliver world-class guest experience in our skincare shops. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to ensure satisfaction.

This role emphasizes hospitality, clear communication, and a proactive approach to assist customers with promotions, memberships, and future appointments. Weekend availability and in-store teamwork are key.

Qualifications

• Outstanding customer service and problem solving skills.
• Ability to prioritize and multi task within a fast paced environment.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stock of products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Customer service

Problem solving

Communication

Phone & email etiquette

Job description

Heyday in Washington, DC is seeking a front-line team member to deliver world-class guest experience in our skincare shops. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to ensure satisfaction.

This role emphasizes hospitality, clear communication, and a proactive approach to assist customers with promotions, memberships, and future appointments. Weekend availability and in-store teamwork are key.