Sales Associate

Heyday; Washington (District of Columbia); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

Product Discount 35%

Job summary

Heyday in Washington, DC seeks an enthusiastic guest‑experience specialist to own the customer journey in our skincare shops. You connect with guests, recommend products, anticipate needs and resolve questions to create a world‑class experience.

You’ll support shop tasks, assist with trainings, and collaborate with Heyday staff to run a smooth operation and foster a welcoming community for clients.

Qualifications

• Outstanding customer service and problem‑solving skills.
• Ability to prioritize and multi‑task within a fast‑paced environment.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Must have superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high‑level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re‑stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check‑in and check‑out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Outstanding customer service

Problem-solving

Prioritize and multi-task

Excellent communication

Phone and email etiquette

Organizational skills

Weekend availability

Job description

Job Summary

You are the foundation of our organization's success. You are an expert in creating a world‑class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high‑level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re‑stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check‑in and check‑out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Qualifications

• Outstanding customer service and problem‑solving skills
• Ability to prioritize and multi‑task within a fast‑paced environment
• Able to initiate tasks and perform duties without direction
• Excellent communication skills
• Friendly and professional phone and email etiquette
• Must have superior organizational skills
• Flexibility to work weekends, opening shifts, and closing shifts

Benefits / Perks

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted facials
• Friends & Family Discount on Services35% Product Discount
• Training and growth opportunities

About Heyday

We’re Heyday, a fast‑growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth‑oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?