Guest Experience Host (Skincare Shop)

Pathways; New York (NY); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Job summary

Heyday in New York is seeking aHost to deliver world-class guest experiences in our skincare shops. You will engage guests, share product recommendations, anticipate needs, and resolve questions to build lasting relationships.

The role requires outstanding customer service, flexibility for non-traditional schedules including weekends, and the ability to work well with diverse personalities. You’ll help maintain the Heyday aesthetic and culture while supporting daily shop tasks.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• The ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Outstanding customer service

Problem-solving

Confidence in memberships & products

Prioritization & multi-tasking

Initiative

Excellent communication

Organizational skills

Flexible schedule

Job description

Heyday in New York is seeking aHost to deliver world-class guest experiences in our skincare shops. You will engage guests, share product recommendations, anticipate needs, and resolve questions to build lasting relationships.

The role requires outstanding customer service, flexibility for non-traditional schedules including weekends, and the ability to work well with diverse personalities. You’ll help maintain the Heyday aesthetic and culture while supporting daily shop tasks.