Spa Experience Concierge | Flexible Weekend Shifts

Pathways; Street (MD); On-site; USD 19,000 - 23,000; Full time

Job summary

Heyday in Maryland is seeking a guest experience host to deliver a world-class experience in our shop. You connect with guests, share product recommendations, anticipate needs, and resolve questions.

As the foundation of our success, you educate clients on current promotions and memberships, assist with restocking, and help with daily shop tasks while maintaining the unique Heyday aesthetic. Join a fast-growing skincare brand that values community, teamwork, and initiative, with schedules that

Qualifications

• Outstanding customer service with problem solving.
• Confidence when recommending memberships, packages, and products.
• Ability to prioritise and multi-task in a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication and ability to work with diverse personalities.
• Superior organizational skills.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture

Skills

Customer service

Problem solving

Sales recommendations

Multi-tasking

Initiative

Communication skills

Organizational skills

Flexible schedule

Job description

Heyday in Maryland is seeking a guest experience host to deliver a world-class experience in our shop. You connect with guests, share product recommendations, anticipate needs, and resolve questions.

As the foundation of our success, you educate clients on current promotions and memberships, assist with restocking, and help with daily shop tasks while maintaining the unique Heyday aesthetic. Join a fast-growing skincare brand that values community, teamwork, and initiative, with schedules that