Skincare Sales & Guest Experience Associate

Heyday; Washington (District of Columbia); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

Product Discount 35%

Job summary

Heyday in Washington, DC seeks an enthusiastic guest‑experience specialist to own the customer journey in our skincare shops. You connect with guests, recommend products, anticipate needs and resolve questions to create a world‑class experience.

You’ll support shop tasks, assist with trainings, and collaborate with Heyday staff to run a smooth operation and foster a welcoming community for clients.

Qualifications

• Outstanding customer service and problem‑solving skills.
• Ability to prioritize and multi‑task within a fast‑paced environment.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Must have superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high‑level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re‑stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check‑in and check‑out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Outstanding customer service

Problem-solving

Prioritize and multi-task

Excellent communication

Phone and email etiquette

Organizational skills

Weekend availability

Job description

Heyday in Washington, DC seeks an enthusiastic guest‑experience specialist to own the customer journey in our skincare shops. You connect with guests, recommend products, anticipate needs and resolve questions to create a world‑class experience.

You’ll support shop tasks, assist with trainings, and collaborate with Heyday staff to run a smooth operation and foster a welcoming community for clients.