Sales Associate

Heyday Skincare; Ann Arbor (MI); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

35% Product Discount

Job summary

A leading skincare brand in Ann Arbor is seeking a dedicated team member to deliver exceptional customer service in a fast-paced environment. You will connect with clients, educate them about products, and assist in daily shop operations. The ideal candidate will have outstanding customer service skills, excellent communication, and the ability to multi-task effectively. Join us and be part of a community dedicated to empowering others on their skincare journey.

Qualifications

• Must have outstanding customer service and problem-solving skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• Excellent communication skills and friendly phone/email etiquette.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients about promotions, memberships, and appointments.
• Assist with re-stocking products and client product sales.

Skills

Outstanding customer service

Problem-solving skills

Communication skills

Organizational skills

Flexibility to work weekends

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

Benefits/Perks

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Training and growth opportunities

Qualifications

• Outstanding customer service and problem-solving skills
• Ability to prioritize and multi-task within a fast-paced environment
• Able to initiate tasks and perform duties without direction
• Excellent communication skills.
• Friendly and professional phone and email etiquette
• Must have superior organizational skills
• Flexibility to work weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. You are an expert in creating a world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assists with re-stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

About Heyday

We’re Heyday, a fast-growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?