Skincare Sales Concierge | Experience-Driven Guest Pro

Heyday Skincare; Beverly (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Training and growth opportunities

Job summary

You are the foundation of Heyday Skincare in Beverly, MA. You are an expert in creating a world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

We’re a fast-growing skincare brand transforming the facial experience. You’ll educate clients on promotions, memberships, and services, and support daily shop tasks while maintaining a welcoming environment.

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to prioritize and multi-task within a fast-paced environment.
• Excellent communication skills.
• Friendly and professional phone and email etiquette
• Superior organizational skills
• Flexibility to work weekends, opening shifts, and closing shifts

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assists with re-stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Customer service

Problem solving

Multi-tasking

Communication

Phone etiquette

Organization

Weekend availability

Tools

POS systems

Job description

You are the foundation of Heyday Skincare in Beverly, MA. You are an expert in creating a world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

We’re a fast-growing skincare brand transforming the facial experience. You’ll educate clients on promotions, memberships, and services, and support daily shop tasks while maintaining a welcoming environment.