Skincare Concierge & Sales Associate

Heyday; Conshohocken (Montgomery County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Bonus based on performance

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Medical, Dental, Vision Benefits

Training and growth opportunities

Job summary

Heyday in Conshohocken is seeking a friendly, professional Guest Experience Associate to deliver world-class service in our skincare shops. You will greet guests, share product recommendations, educate on memberships and promotions, and manage check-in/check-out with a focus on hospitality.

The role requires outstanding communication, organization, and the ability to multitask in a fast-paced environment, with weekend openings and closings.

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to prioritize and multi-task within a fast-paced environment.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Must have superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with restocking products and assisting clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Customer service

Problem-solving

Time management

Communication

Phone etiquette

Organization

Weekend flexibility

Job description

Heyday in Conshohocken is seeking a friendly, professional Guest Experience Associate to deliver world-class service in our skincare shops. You will greet guests, share product recommendations, educate on memberships and promotions, and manage check-in/check-out with a focus on hospitality.

The role requires outstanding communication, organization, and the ability to multitask in a fast-paced environment, with weekend openings and closings.