Spa Guest Experience Concierge

Heyday Skincare - Chicago; Chicago (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Heyday Skincare in Chicago seeks team-oriented hosts to maintain our welcoming atmosphere, educate guests on memberships and promotions, and support daily shop tasks while embodying the Heyday aesthetic and culture.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• Ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products.
• Help with daily shop tasks and projects.
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members.
• Assist with the training and coaching of new hires for the Host team.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Problem solving

Multi-tasking

Initiative

Communication

Organization

Flexibility

Job description

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Heyday Skincare in Chicago seeks team-oriented hosts to maintain our welcoming atmosphere, educate guests on memberships and promotions, and support daily shop tasks while embodying the Heyday aesthetic and culture.