Skills Trainer: PCA & Independent Living Advocate

Ne Arc; Danvers (MA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

403(b) retirement plan

Professional development

Mileage reimbursement

Job summary

Northeast Arc, a nonprofit serving people with disabilities in Massachusetts, seeks a Skills Trainer to support the PCM program. The role blends office and community-based work to help clients navigate the MassHealth PCA program and live independently.

As part of the PCM team, you will assess needs, guide applicants, train families to hire and manage PCAs, and maintain accurate documentation. This position offers a hybrid schedule in Middlesex County with competitive benefits.

Qualifications

• High School Diploma or equivalent required; BA/BS preferred.
• Prior experience with disabilities preferred; bilingual a plus.
• Strong interpersonal, communication, and organizational skills.
• Proficient in Microsoft Office and data entry into a database.
• Valid driver's license and reliable vehicle.

Responsibilities

• Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist, and prepare PCA applications for submission to the consumer's insurer.
• Teach individuals how to successfully hire, train, supervise, and pay their own Personal Care Attendants once program approval is received.
• Provide skills training to consumers with an active Prior Authorization, following the approved Medicaid curriculum, and educate them on all phases of the PCA program.
• Conduct home visits to assess consumer needs and deliver in-person support and training.
• Maintain accurate and timely documentation of consumer interactions and progress in the program database.
• Support consumers and surrogates through ongoing case management, responding to questions and changes in care needs.
• Collaborate with the interdisciplinary PCM team, including nurses, occupational therapists, and administrative staff, to ensure coordinated, high-quality service delivery.
• Participate in all department meetings and trainings related to the Medicaid PCA Program.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Microsoft Office

Data entry

Assessment skills

Bilingual (plus)

Education

High School Diploma or equivalent

BA/BS in Human Service field preferred

Tools

Database software

Job description

Northeast Arc, a nonprofit serving people with disabilities in Massachusetts, seeks a Skills Trainer to support the PCM program. The role blends office and community-based work to help clients navigate the MassHealth PCA program and live independently.

As part of the PCM team, you will assess needs, guide applicants, train families to hire and manage PCAs, and maintain accurate documentation. This position offers a hybrid schedule in Middlesex County with competitive benefits.