Hybrid Skills Trainer: PCA & Personal Care Management

Ne Arc; Danvers (MA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

12 paid holidays

Flexible Spending Accounts

403(b) retirement plan with limited 4%

Employee Assistance Program

Job summary

Northeast Arc seeks a Skills Trainer to support the MassHealth PCA program, working in a hybrid capacity across office and field settings in northeastern Massachusetts, Greater Boston, and Metro West. You will guide applicants through PCA processes, train on payroll, and ensure compliant care management for individuals with long-term disabilities.

You will partner with nurses and therapists to assess needs, prepare PCA applications, and deliver education to empower clients to live more

Qualifications

• High School Diploma or equivalent required.
• BA/BS in Human Service field preferred.

Responsibilities

• Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist, and prepare PCA applications for submission to the consumer’s insurer.
• Teach individuals how to successfully hire, train, supervise, and pay their own Personal Care Attendants once program approval is received.
• Provide skills training to consumers with an active Prior Authorization, following the approved Medicaid curriculum, and educate them on all phases of the PCA program, including how to be an employer, hiring PCAs, managing PCA payroll and associated paperwork, and how to manage the personal care program.
• Conduct home visits to assess consumer needs and deliver in-person support and training.
• Maintain accurate and timely documentation of consumer interactions and progress in the program database.
• Support consumers and surrogates through ongoing case management, responding to questions and changes in care needs.
• Collaborate with the interdisciplinary PCM team, including nurses, occupational therapists, and administrative staff, to ensure coordinated, high-quality service delivery.
• Participate in all department meetings and trainings related to the Medicaid PCA Program.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Microsoft Office

Education

High School Diploma

BA/BS in Human Service field preferred

Tools

Database software

CRM system

Job description

Northeast Arc seeks a Skills Trainer to support the MassHealth PCA program, working in a hybrid capacity across office and field settings in northeastern Massachusetts, Greater Boston, and Metro West. You will guide applicants through PCA processes, train on payroll, and ensure compliant care management for individuals with long-term disabilities.

You will partner with nurses and therapists to assess needs, prepare PCA applications, and deliver education to empower clients to live more