Skills Trainer for PCA Program - Community Support

Northeast Arc; Danvers (MA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

PTO and holidays

403(b) retirement plan

Professional development

Mileage reimbursement

Employee discounts

Job summary

Northeast Arc is seeking a Skills Trainer to support individuals with disabilities within the PCA program. The role blends office and fieldwork, helping people apply for and manage PCA services, guiding them through hiring and payroll, and coordinating with nurses, therapists, and staff to ensure high-quality care.

The position requires excellent communication, organizational skills, and proficiency with Microsoft Office.

Qualifications

• High School diploma or equivalent; BA/BS in Human Service preferred.
• Experience serving individuals with disabilities preferred; bilingual a plus.
• Strong interpersonal and customer service skills; proficient with Microsoft Office and data entry.

Responsibilities

• Assess personal care needs with a nurse and OT; prepare PCA applications.
• Teach individuals to hire, train, supervise, and pay PCAs after approval.
• Provide PCA program education and guidance for all phases of PCA care and payroll.
• Conduct home visits to assess consumer needs and deliver in-person support.
• Maintain accurate documentation of consumer interactions in the program database.
• Support consumers and surrogates through ongoing case management and changes in care needs.
• Collaborate with PCM team to ensure high-quality service delivery.
• Participate in department meetings and trainings related to the Medicaid PCA Program.

Skills

Interpersonal skills

Customer service

Microsoft Office

Data entry

Education

High School Diploma or equivalent

BA/BS in Human Service field preferred

Tools

Database entry

Job description

Northeast Arc is seeking a Skills Trainer to support individuals with disabilities within the PCA program. The role blends office and fieldwork, helping people apply for and manage PCA services, guiding them through hiring and payroll, and coordinating with nurses, therapists, and staff to ensure high-quality care.

The position requires excellent communication, organizational skills, and proficiency with Microsoft Office.