Ski-In/Ski-Out Guest Services Specialist

Mountain Careers LLC.; Vail (CO); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Onsite parking

Ski-in/ski-out access

Equipment storage

Changing room

Ski breaks

Winter incentive program

401(k) with match

Career development trainings

Perk Spot discounts

Referral program $500

Employee assistance program

Job summary

East West Hospitality's Kiva – Beaver Creek, CO is hiring a Guest Service Agent for the winter season. This on-site role focuses on delivering exceptional guest and owner service with a friendly, team-driven approach in a luxury ski-in/ski-out condo setting.

Candidates should have a high school diploma (or higher), fluent English, strong communication skills, and the ability to lift up to 50 pounds. Flexible scheduling and on-site perks enhance this seasonal opportunity.

Qualifications

• High school diploma (or higher) required.
• Fluency in English required.
• Strong communication and customer service skills essential.
• Comfort standing for extended periods; ability to lift up to 50 pounds.

Responsibilities

• Deliver exceptional guest and owner service, addressing requests and resolving issues promptly.
• Check-ins, prepare arrival packets, and manage phone communications.
• Coordinate and follow up on maintenance and housekeeping needs, including basic home repairs.
• Conduct daily property walks and condo inspections, ensuring cleanliness, safety, and functionality.
• Support property upkeep tasks such as changing lightbulbs, pool care, snow removal, and grill maintenance.

Skills

Customer service

Strong communication

Teamwork

Attention to detail

Fluency in English

Education

High School Diploma or higher

Tools

POS system

Job description

East West Hospitality's Kiva – Beaver Creek, CO is hiring a Guest Service Agent for the winter season. This on-site role focuses on delivering exceptional guest and owner service with a friendly, team-driven approach in a luxury ski-in/ski-out condo setting.

Candidates should have a high school diploma (or higher), fluent English, strong communication skills, and the ability to lift up to 50 pounds. Flexible scheduling and on-site perks enhance this seasonal opportunity.