Mountain Resort Front Desk Concierge — Guest Experience

Mountain Careers LLC.; Vail (CO); On-site; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

On-site parking

Ski breaks

Health insurance options

Dental insurance

Vision insurance

Life Insurance

401(K) plan

Career development trainings

Referral program

Paid time off

Job summary

East West Hospitality is seeking a Front Desk Agent in Beaver Creek, CO. You will warmly welcome guests during check-in and provide local area recommendations, transportation assistance, and issue resolution to create memorable stays.

The role emphasizes hospitality, guest-first service, strong communication, and teamwork. Bilingual Spanish is a plus, with shifts including mornings and evenings in a fast-paced mountain environment.

Qualifications

• Hospitality-focused guest service experience.
• Strong communication and phone etiquette.
• Organized multitasker with problem-solving skills.
• Spanish language skills a plus.

Responsibilities

• Own the Arrival: welcome guests from check-in to check-out.
• Be the Local Expert: recommend Beaver Creek area experiences.
• Coordinate transportation and handle guest requests.
• Resolve issues with a service-first attitude.
• Represent The Charter with in-depth knowledge of the property.

Skills

Guest service

Communication skills

Multitasking

Problem solving

Spanish language

Tools

Microsoft Office

TRACK PMS

Microsoft Teams

Job description

East West Hospitality is seeking a Front Desk Agent in Beaver Creek, CO. You will warmly welcome guests during check-in and provide local area recommendations, transportation assistance, and issue resolution to create memorable stays.

The role emphasizes hospitality, guest-first service, strong communication, and teamwork. Bilingual Spanish is a plus, with shifts including mornings and evenings in a fast-paced mountain environment.