Guest Services Agent - Highland Lodge

East West Hospitality; Beaver Creek (CO); On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Onsite parking

Flexible scheduling

Ski breaks

Winter Wellness Incentive

Job summary

East West Hospitality is seeking Guest Service Agents in Beaver Creek, CO. You will welcome guests, assist with luggage, manage check-in/check-out, and ensure a spotless front desk and welcoming environment.

The role emphasizes friendly, proactive service, with additional duties including guiding guests, maintaining cleanliness, and supporting daily operations; Spanish language is a plus.

Qualifications

• Strong customer service skills and familiarity with the property's vicinity and internal policies/procedures.
• Ability to assist guests with luggage and firewood as needed.
• Good communication skills and a friendly demeanor; Spanish language skills are a plus.

Responsibilities

• Welcome guests with hospitality and manage check-in/check-out.
• Provide top-tier support in all guest interactions and assist with requests.
• Keep Front Desk and common areas clean and inviting.
• Anticipate guest needs and help daily operations run smoothly behind the scenes.
• Guide guests through the property and coordinate deliveries.

Skills

Customer service

Luggage handling

Firewood handling

Communication skills

Spanish language

Job description

On-Site | $20 - $22/hr | Beaver Creek, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

Join the Highlands Lodge Team and Elevate Every Guest Experience!

Nestled in the heart of Beaver Creek, Highlands Lodge isn’t just a place to work—it’s a destination. We’re looking for organized, energetic Guest Service Agents who thrive in a fast-paced, guest-focused environment. If hospitality excites you and you love creating memorable moments, this is your chance to shine!

What You’ll Be Doing Includes:

• Create Standout Arrival Moments: Welcome guests with genuine hospitality, assist with their luggage needs, and manage check-in and check-out with ease and confidence.
• Deliver Top-Tier Support in Every Interaction: Whether you’re bringing firewood or helping move personal items, your attention to detail ensures each stay feels exceptional.
• Keep the Environment Spotless: Care for the Front Desk and common areas so they remain clean, polished, and inviting for everyone who walks through the door.
• Stay Ahead of Guest Needs: Complete pre-arrival inspections, keep an eye on guest accommodations, and help daily operations flow smoothly behind the scenes.
• Be a Knowledgeable Host: Guide guests through the property, highlight features and amenities, coordinate mail and deliveries, and provide service that consistently exceeds expectations.

Perks You’ll Love:

• Enjoy onsite parking, flexible scheduling, and even ski breaks to make the most of your time in Beaver Creek.
• Winter Wellness Incentive for Full Time employees (Epic Merchant Ski Pass orend of season bonus, based on start date)

Pay Rate :$20-22/hour+ limited gratuity potential

Schedule : Operational hours are 7AM to 9PM, typical shifts are 8 hours. Flexibility is essential.

Posting Closing Date:

11/30/2025 or when filled

We are looking for candidates with strong customer service skills and familiarity with the property and its vicinity, as well as an understanding of internal policies and procedures. The ability to assist with luggage and firewood, along with a general knowledge of hospitality, is advantageous. Effective time management is essential for providing prompt responses to guests, and strong communication skills are required. Proficiency in Spanish is a plus, complemented by a friendly demeanor. A background in hospitality, expertise in guest services, relevant degrees, and experience in customer service will enhance your application.

Highlands Lodge employees enjoy onsite parking, flexible schedules, and ski breaks.

The East West benefits package is designed to support your well-being and career growth.

• Paid Sick Time
• East West Employee Accommodation Discount (Discounts at East West properties)
• 401(K) Plan with Discretionary Employer Match
• Career Development Trainings
• Discounted Gym Membership at The Athletic Club Westin
• Discounts at Eye Pieces & Venture Sports
• Corporate Discounts with Perk Spot
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program, all tailored to help you thrive both personally and professionally.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.