Site Support Engineer - Senior (Houston)

Govcio; Houston (TX); Presencial; USD 62 000 - 72 000; Tempo integral

Resumo da oferta

The candidate will support TSA staff and regional management, requiring strong leadership, advanced IT skills, and DHS/TSA clearance readiness. Salary range shown and onsite requirement are noted.

Qualificações

• 6 years of experience in IT support.
• Expert-level IT field support and leadership across multiple OS.
• Proficient in mobile device support and desk-side deployments.
• Ability to support TSA airport staff and regional management.
• Strong leadership to evaluate service performance and manage tickets.

Responsabilidades

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Conhecimentos

IT support

Leadership

Mobile device support

Desk-side tasks

Deployment strategies

TSA staff support

Service performance

Knowledge Base improvement

Interpersonal communication

Formação académica

High School with 6 years experience

Descrição da oferta de emprego

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Houston, TX and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.