Site Support Engineer - Senior (Atlanta)

Govcio; Atlanta (GA); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to be based in Atlanta, GA on site. The role leads IT support at the site level, mentors junior engineers, and ensures uptime of critical systems across multiple operating environments.

Qualifications include a high school diploma with 6 years of IT support experience, expert field support and leadership skills, and ability to support TSA personnel. A US citizenship clearance for DHS/TSA is required.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership in complex service request fulfillment.
• Proficiency in mobile device support and desk-side deployment strategies.
• Ability to provide IT support for TSA airport staff, regional management staff and TSA executives.
• Leadership in evaluating service performance, managing and documenting tickets, and driving improvements.
• Experience in creating and updating Knowledge Base (KB) articles for continuous process improvement.
• Strong interpersonal and communication skills with strategic thinking for technology assignments and leadership.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Knowledge Base

Interpersonal skills

Troubleshooting

Education

High School Diploma or equivalent

Tools

Multiple Operating Systems

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Atlanta, GA and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.