*Site Support Engineer - Senior (Atlanta)

Govcio LLC; Atlanta (GA); Presencial; USD 62.000 - 72.000; Jornada completa

Descripción de la vacante

GovCIO is hiring a Senior Site Support Engineer to be based onsite in Atlanta, GA. The role focuses on leading site-level IT support, resolving escalated tickets, and maintaining uptime for critical systems.

You will mentor junior engineers, implement IT best practices, and coordinate across teams to ensure high-quality service delivery for TSA staff and regional management. Onsite work and DHS/TSA clearance expectations apply.

Formación

• 6 years experience in IT support.
• Leadership skills to guide junior engineers and coordinate service requests.
• Proficient in mobile device support and desk-side tasks.
• Able to support TSA staff and executives across multiple systems.
• Experience documenting tickets and improving service delivery.
• Strong interpersonal and communication abilities.

Responsabilidades

• Leads IT support at the site level and handles escalated tickets.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Conocimientos

IT support

Leadership

Mobile device support

Ticket management

KB knowledge

Communication skills

Educación

High School Diploma

Descripción del empleo

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Atlanta, GA and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.