Site Support Engineer - Senior (Detroit)

Govcio; Romulus (MI); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to lead IT support at the Detroit site, ensuring uptime, handling escalated tickets, and mentoring junior engineers. This onsite role demands hands-on leadership and deep knowledge of multi-OS environments.

The ideal candidate has strong communication, experience with TSA clearance preferences, and a track record of improving incident response and knowledge base documentation to raise service quality.

Qualifications

• 6 years experience in IT support.
• Expert-level field support and leadership across multiple OS.
• Proficient in mobile device support, desk-side tasks, and deployment strategies.
• Ability to support TSA airport staff and regional management.
• Leadership in evaluating service performance and ticket management.
• Experience improving Knowledge Base articles.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support

Leadership

Ticketing/incident management

Mobile device support

Deskside support

KB development

Education

High School diploma

Tools

ServiceNow

Mobile device management

Windows/macOS/Linux administration

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Detroit, MI and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high‑quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high‑quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.