Site Support Engineer - Senior (Washington, DC)

Govcio; Washington (District of Columbia); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO is hiring a Senior Site Support Engineer for the TSA Focus contract in Washington, DC. This onsite role leads local IT support, escalates critical issues, and mentors junior engineers to uphold high service standards.

The candidate will ensure uptime, implement IT best practices, and drive effective incident resolution across diverse systems for TSA staff and executives.

Qualifications

• Leadership experience in IT support and service delivery.
• Strong ticket management and problem-solving skills.
• Advanced mobile device support and desk-side IT tasks.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT leadership

Ticket management

Mobile device support

Network/Compute administration

Communication

Education

High School with 6-9 years experience

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. These positions will be located Washington, DC and will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

• USD $82,000.00 - USD $95,000.00 /Yr.