Site Services Supervisor — Growth & Training

Canon Business Process Services, Inc.; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training & development

Employee discounts

Job summary

Canon Business Process Services, Inc. seeks a capable supervisor to oversee contracted activities at client accounts, ensuring staff performance aligns with defined quality and productivity standards set by the client and site management.

You will lead the on-site team, coordinate with the Operations and Corporate departments, assist with payroll, billing, and service enhancements, and produce monthly production reports to measure efficiency and drive continuous improvement at the San Diego

Qualifications

• Associate's Degree preferred or equivalent experience.
• 2+ years supervisory experience preferred in reprographic/mail setting.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.
• Possess strong communication skills.

Responsibilities

• Assist with the management of all services contracted by client at the assigned site.
• Ensure staff is meeting quality and productivity standards as defined by client and manager.
• Ensure proper maintenance and usage of all equipment and supplies.
• Interface with the client, Operations team, and Corporate departments.
• Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis.
• Supervise tasks or special projects and ensure their completion by set deadlines.
• Initiate communication and problem solving with manager in addressing client’s issues.
• Assist manager to manage budget and control expenses effectively.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• May contact and negotiate with outside vendors, if necessary.
• Perform other duties as requested by Site Manager and client.

Skills

Supervisory experience

Customer service

Communication skills

Overtime adaptability

Education

Associate's Degree preferred or equivalent experience

Job description

Canon Business Process Services, Inc. seeks a capable supervisor to oversee contracted activities at client accounts, ensuring staff performance aligns with defined quality and productivity standards set by the client and site management.

You will lead the on-site team, coordinate with the Operations and Corporate departments, assist with payroll, billing, and service enhancements, and produce monthly production reports to measure efficiency and drive continuous improvement at the San Diego