Site Operations Assistant Manager Growth & Training

Canon-Business-Process-Services-f89af7fd; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay and benefits

Comprehensive training and development

Employee discounts and perks

Job summary

Canon Business Process Services in San Diego is seeking a supervisory professional to oversee contracted reprographic/mail services at the client site. You will monitor quality, productivity, and staff performance, while coordinating with the client, operations and corporate teams to ensure seamless service delivery.

The ideal candidate has 2+ years of supervisory experience in reprographics mail settings, strong customer service skills, and the ability to work overtime to meet deadlines.

Qualifications

• Associate's Degree preferred or equivalent experience.
• 2 or more years supervisory experience preferred in reprographic/mail setting.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.
• Possess strong communication skills.

Responsibilities

• Assist with the management of all services contracted by client at the assigned site.
• Ensure staff is meeting quality and productivity standards as defined by client and manager.
• Ensure proper maintenance and usage of all equipment and supplies.
• Interface with the client, Operations team, and Corporate departments.
• Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis.
• Supervise tasks or special projects and ensure their completion by set deadlines.
• Initiate communication and problem solving with manager in addressing client’s issues.
• Assist manager to manage budget and control expenses effectively.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• May contact and negotiate with outside vendors, if necessary.
• Perform other duties as requested by Site Manager and client.

Skills

Supervisory experience

Customer service

Communication skills

Overtime flexibility

Education

Associate's Degree or equivalent experience

Job description

Canon Business Process Services in San Diego is seeking a supervisory professional to oversee contracted reprographic/mail services at the client site. You will monitor quality, productivity, and staff performance, while coordinating with the client, operations and corporate teams to ensure seamless service delivery.

The ideal candidate has 2+ years of supervisory experience in reprographics mail settings, strong customer service skills, and the ability to work overtime to meet deadlines.