Senior Site Manager — Client Services & Operations

Canon Business Process Services, Inc.; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Positive work environment

Employee discounts

Job summary

Canon Business Process Services, Inc. seeks a Site Manager to oversee operations at a client site, ensuring timely delivery of contracted services and exceptional customer service.

You will manage staff, budgets, and progress reports, coordinating with clients and internal teams to meet production targets and quality standards. This role requires a 4-year degree or equivalent experience and strong communication, leadership, and organizational skills to drive operational excellence at the client

Qualifications

• Strong communication with diverse groups and clients.
• Proven leadership; ability to mentor and coach staff.
• Excellent organizational, administrative, record keeping and time management skills.
• Team oriented; ensures ethical business practices and accountability.
• Able to thrive in a fast-paced, high-pressure environment.

Responsibilities

• Oversee all services contracted by the client at the site with focus on customer service and quality.
• Resolve high-priority problems through communication with clients, vendors, and internal staff.
• Manage budget, resources, and forecasting for optimal use and reporting of expenses.
• Produce status and productivity reports; ensure performance targets are met.
• Act as liaison between client and CBPS; coordinate with operations and corporate teams.
• Schedule work and manage overflow to backup facilities as needed.
• Ensure proper maintenance of equipment and supplies; uphold safety standards.
• Conduct staff meetings and ensure alignment with corporate policies and goals.
• Recruit, develop, and coach staff; address performance and training needs.
• Monitor production targets daily, weekly, and monthly against company goals.
• Interface with client, operations, and internal departments as necessary.

Skills

Communication

Leadership

Time management

Customer focus

Problem solving

Education

4 year college degree or comparable work experience

Job description

Canon Business Process Services, Inc. seeks a Site Manager to oversee operations at a client site, ensuring timely delivery of contracted services and exceptional customer service.

You will manage staff, budgets, and progress reports, coordinating with clients and internal teams to meet production targets and quality standards. This role requires a 4-year degree or equivalent experience and strong communication, leadership, and organizational skills to drive operational excellence at the client