Site Manager IV: Client Operations & Service Leader

Canon-Business-Process-Services-f89af7fd; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Job summary

Canon Business Process Services is seeking a Site Manager responsible for the effective management and administration of client-site services. You will oversee all contracted services, ensure timely issue resolution, and maintain exceptional customer service and operational efficiency.

Key duties include managing budgets and resources, forecasting, reporting, and staff development. The role requires strong communication, leadership, and the ability to work under pressure to meet production

Qualifications

• 4 year college degree or comparable work experience.
• 5+ yrs. management in reprographic/mail industry; oversee site revenue and staff.
• Proven ability to communicate effectively with diverse groups and clients.
• Strong organizational, administrative, and time management skills.
• Excellent written and oral communication skills.
• Ability to work under pressure and meet deadlines.
• Ability to establish a constructive, open workplace culture.

Responsibilities

• Oversee all services contracted by the client at the identified site.
• Resolve high priority and complex problems through negotiation with clients, vendors, and internal teams.
• Manage budget, resources, and forecasting tools; report budgetary expenses.
• Prepare and analyze status and productivity reports to ensure targets.
• Coordinate with client, operations, and corporate departments as needed.
• Recruit, develop, and mentor staff; handle corrective actions per policy.

Skills

Communication

Team leadership

Budget management

Forecasting

Time management

Staff development

Multitasking

Education

Bachelor's degree or related experience

Job description

Canon Business Process Services is seeking a Site Manager responsible for the effective management and administration of client-site services. You will oversee all contracted services, ensure timely issue resolution, and maintain exceptional customer service and operational efficiency.

Key duties include managing budgets and resources, forecasting, reporting, and staff development. The role requires strong communication, leadership, and the ability to work under pressure to meet production