Site Operations Manager — Client-Focused Leader

Canon Business Process Services, Inc.; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager to oversee operations at the assigned client site, ensuring delivery of contracted services, quality, and responsive customer support.

You will manage budgets, allocate resources, and report on performance. The role requires supervisory experience, strong communication, and the ability to lead teams to meet daily, weekly, and monthly targets. Competitive pay and benefits offered.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs supervisory experience as a manager in a professional business setting.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
• Functions as a liaison between the client & CBPS.
• Prioritize and schedules all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to ensure communication of corporate policies and goals.
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff.
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.
• Interfaces with the client, operations team, and corporate departments as necessary

Skills

Supervisory experience

Customer service

Communication skills

Budget management

Organization

Education

Associates Degree preferred

Job description

Canon Business Process Services, Inc. is seeking a Site Manager to oversee operations at the assigned client site, ensuring delivery of contracted services, quality, and responsive customer support.

You will manage budgets, allocate resources, and report on performance. The role requires supervisory experience, strong communication, and the ability to lead teams to meet daily, weekly, and monthly targets. Competitive pay and benefits offered.